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Privacy Policy

Privacy Policy

Last updated: 03 October 2025

Keycuvr ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Keycuvr

Website: https://keycuvr.com

Email: contact@keycuvr.com

Business location: United Kingdom

For data protection purposes, Keycuvr is the Data Controller.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

  • Name
  • Email address
  • Billing and delivery address
  • Phone number
  • Payment details (processed securely by third-party payment providers – we do not store card details)
  • Messages sent via contact forms, email, or social media

b) Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Communicate with you regarding orders and enquiries
  • Improve our website, products and customer experience
  • Send marketing emails (only where you have opted in)
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to fulfil your order.
  • Consent – for marketing communications.
  • Legitimate Interests – to improve our services and prevent fraud.
  • Legal Obligation – to meet accounting and legal requirements.

5. Marketing Communications

We will only send you marketing communications if:

  • You have opted in; or
  • You are an existing customer and the marketing relates to similar products, where legally permitted.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us at [your email address].

6. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Payment processors (such as Stripe and PayPal)
  • Delivery and logistics providers
  • Website hosting and analytics providers
  • Professional advisers, including accountants and legal advisers

All third parties are required to handle your data securely and lawfully.

7. International Transfers

If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations; or
  • Standard contractual clauses.

8. Data Retention

We retain your personal data only for as long as necessary:

  • Order and accounting records: up to 6 years.
  • Marketing data: until you withdraw consent.
  • Customer enquiries: up to 12 months.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

ICO Website:
https://ico.org.uk

To exercise your rights, please contact us at [your email address].

10. Cookies

Our website uses cookies to:

  • Ensure proper website functionality.
  • Analyse traffic and website performance.
  • Improve the user experience.

You can control cookies through your browser settings.

For more details, please see our Cookie Policy (if applicable).

11. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers.
  • Encryption where appropriate.
  • Restricted access to personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact:

Keycuvr
Email: contact@keycuvr.com
Website: keycuvr.com

© Keycuvr. All rights reserved.